Why NetIDEAS? What do I get? Will I get the Support I need?

We've been a PTC Partner since 1999

NetIDEAS was founded by technology and business leaders from Lockheed Martin and General Dynamics. Our relationship with PTC dates back to 1997 as a Lockheed Martin representative on the Windchill® Board of Customer Advisors (BOCA). As a PTC Application Service Provider Partner since 1999 and a certified PTC PartnerAdvantage™ Gold Member Company we have a deep knowledge of PTC Products. NetIDEAS has been providing Windchill® solutions over the Internet for our customers since 2000.

We're experts in Windchill®

NetIDEAS has been working with Windchill® since the first beta version. Our first offering was migrated to Windchill® R4 from a web-enabled solution built on ComputerVision's Optegra solution. As PTC introduced the Link Solutions, NetIDEAS quickly moved to ProjectLink™ (R6.0) in 2001, and PDMLink™ (R7.0) in 2005. We are currently running Windchill 9.0 for new customers.

Our Server Infrastructure is World-Class

Our Co-location partner is SunGard Data Systems. Our infrastructure is located in their mega-data center in Philadelphia, PA. SunGard is publicly traded on the NYSE (SDS) with 2009 revenue of $6B.

SunGard Certifications include:

• SAS 70 Certification - Statement on Auditing Standards (SAS) No. 70, Services Organization
• Office: International auditing standard developed by the American Institute of Certified Public Accountants (AICPA)
• FIPS 31 Certification - Federal Information Processing Standards
• Automatic Data Processing Physical Security and Risk Management Certification
• Office of Computer Security Resource Center (CSRC)
• National Institute of Standards and Technology (NIST)

We pride ourselves on Great Customer Support

Our helpdesk service is renowned for its expertise and responsiveness. In addition, all users will be able to contact our Helpdesk which is available 24 hours a day/7 days a week (24X7). NetIDEAS provide two methods of Help Desk Support, non-urgent and urgent on a 24x7 basis. Learn More about our On Demand Support  »