Why NetIDEAS? What do I get? Will I get the Support I need?

The Industry Standard - Windchill 9.0

We proudly offer Windchill® 9.0 for our On Demand Customers. You can expect to find all of the standard Windchill® features you use everyday.

A Secure, Robust Application Infrastucture and Daily Data Backups

• NetIDEAS' SLA is 99.5% availability
• Redundant servers
• Carrier neutral Internet Access - Fully redundant Internet connections with flexible bandwidth provisioning
• Fully redundant network fabric
• Clustered firewalls for fail-over support
• Fully redundant, independent power feeds to provide high availability power to all equipment
• 24x7 Physical security and monitoring, Access control desk, card reader accesses, video surveillance
• Redundant environmental control systems
• Redundant LAN fabric
• LAN segmentation for security and isolation
• 24x7 system monitoring with automated paging alerts
• Tape backup library with daily backups and off-site storage
• High Availability, RAID disk arrays with redundant controllers and hot standby disks
• VPN access for remote maintenance and troubleshooting
• 24x7 on-site support, on-call by hardware and network providers
• User access via HTTPS (HTML with 128-bit encryption)

The ability to easily upgrade to a Dedicated Windchill® Instance

As a current customer of PTC On-Demand Service you are one of many organizations in a single instance of Windchill®. The NetIDEAS Dedicated offering is a private Windchill® instance for your organization. Customers should consider a Dedicated instance if your PLM Road Map will require any customizations, unique configuration like soft attributes for WTPart, CAD documents, and WT Documents, or integration to other systems like ERP.